Solutions
Patient Transport, Delivered with Precision and Care
Reliable. Dignified. Fully Visible — Powered by RunboardPRO Dispatch
RunboardPRO gives patient transport providers the dispatch and scheduling control they need — so every journey is planned, tracked, and delivered with the care patients deserve.
When Dispatch Systems Aren't Built for Healthcare
Patient transport sits at the intersection of logistics and care. Without purpose-built tools, missed pickups, constant phone calls, and compliance gaps create real risk — for patients, staff, and your organisation's reputation.
Complex movements. Time-critical transfers. Vulnerable passengers. RunboardPRO keeps every journey coordinated when it matters most.
Missed or Late Pickups
Patients are left waiting — impacting care, comfort, and downstream schedules for facilities and families.
No Real-Time Visibility
Without live tracking, dispatchers, drivers, and wards are constantly chasing updates — reacting instead of managing.
Lack of Patient Dignity
Disorganised transport creates stressful, confusing experiences — especially for elderly and mobility-assisted patients.
Compliance & Audit Gaps
Incomplete records, manual logs, and lack of traceability increase regulatory and funding risk across healthcare and aged care.
Built for Patient Transport
Dispatch & Planning
Smart Dispatch for Complex Movements
Easily coordinate multiple patient journeys with precision — assign vehicles based on capability (wheelchair, stretcher), prioritise urgent transfers, and optimise routes to reduce delays.
RunboardPRO's drag-and-drop scheduling makes it easy to manage bookings and adapt to last-minute changes without disrupting the day's operations.
RunTRAC Driver App
Connected Drivers with RunTRAC
Keep drivers informed and accountable without constant calls — job details, patient notes, special requirements, and real-time status updates all in one mobile app.
GPS tracking provides full visibility of every vehicle, with digital confirmations recorded at every stage of the journey.
Customer Tracking & Updates
Real-Time Tracking & ETA Updates
Give facilities, carers, and families confidence with live vehicle tracking, accurate ETAs, and proactive alerts when delays occur.
RunboardPRO keeps coordinators in control, so issues are flagged and resolved before they escalate into missed appointments or delayed discharges.
Proof of Delivery
Compliance & Audit Readiness
Maintain full journey history with timestamps, digital records of pickups, drop-offs, and handovers — everything needed for healthcare and aged care compliance.
RunboardPRO's centralised reporting makes audits straightforward and reduces the administrative burden on your team.
How a delivery runs on RunboardPRO
The same six steps behind every job, from the moment it is created to the proof that closes it.
- Step 1
Job Created
- Step 2
Driver Assigned
- Step 3
Driver Notified
- Step 4
Loaded
- Step 5
On Route
- Step 6
Delivered
What changes on day one
No overhaul required. Better transport outcomes from day one.
Before RunboardPRO
- Missed pickups and late arrivals are a recurring problem
- No real-time visibility over vehicles
- Compliance documentation is incomplete, manual, and hard to produce on demand
- Patients face unreliable pickups and poor communication, damaging trust
After RunboardPRO
- Improved on-time performance and fewer missed pickups
- Full real-time visibility over every vehicle and journey
- Stronger compliance with audit-ready records and reporting
- A more dignified, reliable experience for every patient
The platform behind it
Every delivery runs on the same five parts of RunboardPRO.
Related solutions
Transport patients with precision — and the care they deserve, every journey.
RunboardPRO Dispatch keeps everyone connected, informed, and moving even when the day doesn’t go to plan.