Terms & Conditions

Agreement to Terms

By accessing or using RunboardPRO (“the Service”), you agree to be bound by these Terms & Conditions. RunboardPRO is a product of Projexn Pty Ltd, a company registered in New South Wales, Australia.

If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including administrators, team members, drivers and trial participants.

Company, Payments & Merchant of Record

RunboardPRO is owned, operated and supplied by Projexn Pty Ltd, a company registered in New South Wales, Australia. The Service includes:

• RunboardPRO — the delivery dispatch and operations platform
• RunTRAC driver application — the mobile application used by drivers
• Fleet management tools
• Customer delivery tracking solutions

Payments for RunboardPRO are processed by Paddle.com Market Limited or its affiliates (“Paddle”), who act as the Merchant of Record for all transactions.

Paddle is responsible for:

• Payment processing
• Transaction security
• Tax collection and remittance
• Billing-related customer support

All purchases must be made through our website. Projexn Pty Ltd does not store or process credit card details. All transactions are processed by Paddle.

Free Trial

RunboardPRO may be offered with a 14-day free trial. The trial is provided so that you can evaluate whether the Service suits your delivery operation.

• No payment is required to begin a trial, and no payment is taken unless you activate a paid subscription.
• A trial does not automatically convert into a paid subscription. Paid billing begins only when a subscription is activated.
• Features available during a trial may differ from those in a paid subscription, and the features, duration and availability of trials may change.
• Trials are intended for genuine evaluation and are provided at our discretion.

Accounts & Use of the Service

Users agree to:

• Use the Service only for lawful business purposes
• Provide accurate and up-to-date account information
• Maintain the confidentiality of login credentials
• Accept responsibility for all activities conducted under their account

Users must not misuse the Service, including but not limited to:

• Fraudulent activity
• Spamming or harassment
• Attempting to gain unauthorised access
• Sharing accounts outside their organisation

Projexn Pty Ltd reserves the right to suspend or terminate accounts that violate these Terms, without refund.

Subscriptions, Licensing & Billing

RunboardPRO is licensed on a subscription basis. Where paid plans apply, billing is typically based on active vehicle licences.

Billing models

Projexn Pty Ltd may introduce paid Fleet manager plans after the beta period. If this occurs, users will be notified of the applicable pricing, licensing terms and billing arrangements before any paid billing begins. Fleet manager beta access will not automatically convert into a paid subscription unless the user agrees to the paid terms.

Paid subscriptions, where applicable, renew automatically unless cancelled before the renewal date.

Mid-cycle licence additions

If a paid vehicle licence is added during a billing cycle, charges apply from the date the licence is activated until the end of the current billing period, on a pro-rated basis. If the licence remains active, full billing applies in the following cycle. This does not apply to Fleet manager while it is free of charge during beta.

Licence adjustments

Reducing or removing paid licences does not result in a refund for the current billing period. Changes to paid licence quantities take effect from the next billing cycle. This does not apply to Fleet manager while it is free of charge during beta.

Cancellations

Customers may cancel their paid subscription at any time.

Cancellation stops future billing but does not retroactively refund previously paid fees. After cancellation:

• Dispatch data remains read-only for six months before deletion
• Fleet manager access may be revoked at the end of the billing cycle, beta period or access period, as applicable
• SMS functionality is disabled

Refund Policy

RunboardPRO licences are provisioned immediately upon successful payment. Because access to the Service is granted instantly and licences are activated for use, all purchases are generally non-refundable.

Refunds are not provided for:

• Subscription fees already charged
• Automatic renewals where cancellation was not completed before the renewal date
• Partially used billing periods
• Unused licences within an active billing cycle

Refunds may be considered in limited circumstances such as:

• Duplicate transactions
• Billing errors
• Accidental purchases reported shortly after the transaction

Any refunds granted are at the sole discretion of Projexn Pty Ltd or Paddle.

This Refund Policy applies to paid subscriptions and paid licences. Fleet manager beta access is currently free of charge and is not subject to billing while it remains in beta.

Refund requests

If you believe you are entitled to a refund under this policy, please contact sales@projexn.com and include the email address associated with the purchase, the transaction ID or invoice number, and a description of the issue.

Refund requests should be submitted within 3 days of the charge so billing issues can be investigated promptly. Requests submitted after this period may not be eligible for review unless required under applicable consumer protection laws.

Nothing in this policy excludes rights available under Australian Consumer Law or other applicable consumer protection legislation.

Disputes, Complaints & Buyer Support

Payment disputes or chargebacks initiated through banks or payment providers are handled by Paddle, as the Merchant of Record. Chargebacks may incur administrative fees determined by Paddle.

Before initiating a dispute, we encourage users to contact us directly for faster resolution. Complaints are typically answered within two business days. If a complaint remains unresolved, customers may escalate the matter to the appropriate consumer authority or trade ombudsman in their jurisdiction.

Buyer support is available by email at sales@projexn.com, by phone on 0424 663 477, and at www.projexn.com.

Customer Data Responsibility

RunboardPRO is an operational tool that acts on the information you enter into it. Customers are responsible for:

• The accuracy of delivery information, including addresses, contact details, delivery windows and job instructions
• The accuracy of driver information and vehicle records
• The accuracy of customer information, including the contact details used to send delivery notifications
• Ensuring that the collection, entry and use of any information in the Service is lawful, and that they have the authority to provide it

Projexn Pty Ltd is not responsible for delivery failures, misdirected deliveries, or notifications sent to the wrong recipient where these result from inaccurate or incomplete information entered into the Service.

Data Ownership, Privacy & Security

Customers retain ownership of all data submitted to RunboardPRO.

Projexn Pty Ltd may access customer data only when necessary to:

• Provide technical support
• Maintain system functionality
• Comply with legal obligations

We do not sell, rent or distribute customer data to third parties.

We use reasonable technical and organisational measures designed to protect customer data, including secure hosting infrastructure, encryption in transit and access control policies.

Data retention varies by module:

• Dispatch data remains read-only for six months after cancellation before deletion
• Fleet manager access may be revoked at the end of the billing cycle, beta period or access period, as applicable
• SMS functionality is disabled when subscriptions are cancelled

How personal information is handled is described in our Privacy Policy.

Third Party Services

RunboardPRO depends on third-party services to operate. These include, but are not limited to:

• Payment providers, including Paddle as Merchant of Record
• SMS and messaging providers
• Hosting and infrastructure providers
• Mapping, location and other integrated services

These services are operated by their providers and are not under our direct control. To the maximum extent permitted by law, Projexn Pty Ltd is not responsible for outages, failures, delays, errors or changes in third-party services that are outside our reasonable control, or for any resulting loss.

Third-party services may be changed, replaced or discontinued, and their own terms may apply to your use of them.

SMS Communications

RunboardPRO can send SMS notifications to your customers, such as delivery updates and tracking links.

• Customers are responsible for ensuring they have the necessary consent and authority to send SMS messages to the recipients whose numbers they enter into the Service, and for complying with applicable laws governing electronic messages.
• SMS delivery depends on telecommunications carriers and third-party messaging providers. Delivery times and deliverability are outside our control.
• We cannot guarantee that any individual SMS message will be delivered, delivered on time, or displayed correctly on a recipient's device.
• SMS functionality is disabled when a subscription is cancelled, and message allowances may apply to your plan.

Intellectual Property

RunboardPRO, including its software, branding, design, documentation, features and related intellectual property, is a product of Projexn Pty Ltd and remains the exclusive property of Projexn Pty Ltd.

Users may not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from RunboardPRO without written permission from Projexn Pty Ltd.

Service Availability & Liability

We aim to keep the Service available and to minimise disruption, but we do not guarantee that the Service will be uninterrupted or error-free. Availability may be affected by:

• System maintenance
• Infrastructure outages
• Third-party service interruptions

To the maximum extent permitted by law, Projexn Pty Ltd is not liable for indirect, incidental or consequential damages, including loss of profits, business interruption or data loss.

Our total liability for any claim relating to the Service is limited to the amount paid by you in the three months preceding the claim.

Projexn Pty Ltd is not responsible for service interruptions caused by force majeure events, including internet outages, natural disasters, strikes, or disruptions to Paddle's payment services.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

Modifications to the Terms

Projexn Pty Ltd may update these Terms from time to time.

Updated Terms become effective immediately upon publication on our website. Continued use of the Service after updates constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms or the use of RunboardPRO will be subject to the exclusive jurisdiction of the courts of New South Wales.

Contact Us

Projexn Pty Ltd — owner and operator of RunboardPRO.

• Email: sales@projexn.com
• Phone: 0424 663 477
• RunboardPRO: www.runboardpro.com
• Projexn: www.projexn.com