FAQ
Frequently asked questions
The questions delivery teams ask most often, about getting started, pricing, drivers, customers and fleet.
Getting started
Is there a free trial?
Yes. RunboardPRO offers a 14-day free trial with full access to the platform.
Do I need a credit card?
No. No credit card is required to start your free trial.
How quickly can I get started?
You can create an account and get full access in around 30 seconds. There is no implementation program to complete before you can use it.
Pricing
How is RunboardPRO priced?
RunboardPRO is $95 AUD inc GST per vehicle / month. Pricing is based on the vehicles you operate, not the number of people using the system, and office users and drivers are unlimited.
Do drivers need to pay a subscription?
No. Drivers use RunTRAC as part of your vehicle subscription — there is no separate per-driver charge, and drivers are unlimited.
Is Fleet Management included?
Yes. Fleet management is included for each vehicle in your subscription, currently at no additional cost — vehicle records, registration and insurance reminders, maintenance logs and vehicle documents.
Can I add vehicles later?
Yes. Additional vehicles can be added anytime.
Can I cancel anytime?
Yes. RunboardPRO subscriptions can be cancelled anytime. There is no minimum commitment.
Is GST included?
Yes. All prices displayed include GST.
Dispatch & drivers
What is RunTRAC?
RunTRAC is the RunboardPRO driver app, available on iOS and Android. Drivers receive their run, work through it stop by stop and update progress as it happens. It is included in your subscription.
Can drivers receive jobs on their phone?
Yes. Drivers get their full stop sequence, customer contacts, site details and delivery notes in RunTRAC, with navigation from the job address. Changes made by dispatch reach the driver as they are made.
Can drivers update delivery status?
Yes. Each stop moves through On Route, On Site and Completed from the app, and that status flows back to the dispatch board without a phone call.
Can drivers capture photos and signatures?
Yes. Drivers capture photos, a signature and notes at the drop, straight from the app. Each record is timestamped against the job.
Customers & tracking
Can customers track their delivery?
Yes. Customers get a live tracking link for their delivery, so they can see progress without calling the office.
Does RunboardPRO send SMS updates?
Yes. Automatic SMS updates go out as a delivery moves through its statuses, so the customer hears from the system rather than having to chase.
Can sales staff see delivery status?
Yes. Delivery status is the same information across the operation, so sales staff can answer delivery enquiries without being in the office or ringing the driver.
Fleet
What fleet information can RunboardPRO manage?
Vehicle records, vehicle documents, maintenance logs, fleet tasks, driver expenses and fleet reporting, held against each vehicle alongside the deliveries it runs.
Can it track registration, insurance and maintenance?
Yes. Registration and insurance dates are held against each vehicle with reminders before they lapse, and maintenance history is kept with the vehicle record.
Support
How do I get help?
Support is included on every subscription. You can contact the RunboardPRO team at sales@projexn.com, or send a message from the contact page.
Can I book a demo?
Yes. You can book a demo with the RunboardPRO team to walk through how the platform would fit your delivery operation.
Still have a question?
Send us a message, or book a demo and we will walk through your operation with you.